Meet James McKenna
James McKenna, MBA, PCC
Nelson Flores Hospital Medicine Consultants is pleased to announce our collaboration with James McKenna, MBA, PCC to provide leadership development, executive coaching and patient experience training services for our clients. Mr. McKenna is an expert leadership coach and trainer with experience both within and outside of healthcare.
Mr. McKenna previously served as Senior Director of Quality for a large private hospitalist group where he helped hospitalists and hospitals build leadership capacity, drive cultural change, and enhance performance on critical quality measures. Prior to his work with hospitalists, Mr. McKenna served as Director of Leadership Development at the Advisory Board Company, and at the Health Management Academy where he led management seminars for more than 5,000 executives at over 100 hospitals and corporations nationwide to help teams improve quality, enhance patient satisfaction, reduce costs, and increase revenue.
Mr. McKenna has provided leadership coaching for business leaders both inside and outside of healthcare, including hospitalist leaders. His recent work has focused on helping hospitalists and clinical teams maximize the patient experience through facilitated peer-to-peer, best practice dialogues combined with training and shadow coaching. The common thread throughout Mr. McKenna’s career has been the joy and excitement of working alongside individuals and organizations while helping them improve performance.
BS Computer Science, Marist College
Certificate of French Studies, L’Institut Catholique, Paris
MBA International Business, Thunderbird, the American Graduate School of International Management
PCC – ICF Coaching Certification, Georgetown University
Member, Society of Hospital Medicine