“Our medical director has genuinely connected with Jim, and we both think the coaching has been instrumental to his success. He has gained great insight from Jim as well as strategies for building team engagement. I cannot say enough good things about how this coaching engagement is evolving!”
Stephanie Johnson, MHA Director, Hospitalist Programs UnityPoint Health Des Moines, IA
“In our efforts to improve patient satisfaction scores, Jim partnered with us to formulate a realistic plan for success. He was open to our feedback and provided a customized approach that has been very effective for our group. We definitely made the right choice to work with Jim!”
Shahram Sepehri, MD ISP Hospitalists Cedars-Sinai Medical Center Los Angeles, CA

James McKenna, MBA, PCC

Nelson Flores Hospital Medicine Consultants is pleased to announce our collaboration with James McKenna, MBA, PCC to provide leadership development, executive coaching and patient experience training services for our clients. Mr. McKenna is an expert leadership coach and trainer with experience both within and outside of healthcare.

Mr. McKenna previously served as Senior Director of Quality for a large private hospitalist group where he helped hospitalists and hospitals build leadership capacity, drive cultural change, and enhance performance on critical quality measures. Prior to his work with hospitalists, Mr. McKenna served as Director of Leadership Development at the Advisory Board Company, and at the Health Management Academy where he led management seminars for more than 5,000 executives at over 100 hospitals and corporations nationwide to help teams improve quality, enhance patient satisfaction, reduce costs, and increase revenue.

Mr. McKenna has provided leadership coaching for business leaders both inside and outside of healthcare, including hospitalist leaders. His recent work has focused on helping hospitalists and clinical teams maximize the patient experience through facilitated peer-to-peer, best practice dialogues combined with training and shadow coaching. The common thread throughout Mr. McKenna’s career has been the joy and excitement of working alongside individuals and organizations while helping them improve performance.

Education

BS Computer Science, Marist College
Certificate of French Studies, L’Institut Catholique, Paris
MBA International Business, Thunderbird, the American Graduate School of International Management
PCCICF Coaching Certification, Georgetown University

Affiliations

Member, Society Hospital Medicine